Please see below for our Return Policies.

(A) Oz Pool Supplies accepts returns within 30 days of date of the original purchase date of;

Products broken in transit/on arrival or products where the item/s sent did not match the item/s ordered.

In the the cases listed above Oz Pool Supplies will resend the item/s at our expense.

(B) If a customer wishes to return an item that has been sent as per the orginal order;

The customer will be responsible for the cost of returning the product to Oz Pool Supplies and the original shipping fee will not be refunded.

If the customer wishes to use the credit from the original purchase to purchase an alternate item a new shipping fee will be applied.

If the customer wishes to cancel their order they will not be refunded the shipping cost and they will be responsible for the cost of returning the item to Oz Pool Supplies also the customer will be liable for the following fees dependant on purchase price.  

For Purchases over $100 value a cancellation fee of $25 per order plus 5% Restocking Fee Applies.

For Purchases over $250 value a cancellation fee of $35 per order plus 10% Restocking Fee Applies.

For Purchases over $450 value a cancellation fee of $50 per order plus 15% Restocking Fee Applies.

For more details please do not hesitate to contact us at info@ozpoolsupplies.com.au